Help that doesn't end at go-live
We train your team on what we built, then stay on to support, refine and extend it. Support is rolling monthly with no lock-in, and you can cancel any time with 30 days' notice.
Who it's for
- Teams that have just gone live and want help bedding the system in
- Businesses without an in-house system administrator
- Existing monday.com customers who want an expert on call
In short
Training and support covers role-based training for monday.com and your automation tools, plus ongoing help after launch: answering questions, fixing issues, refining automations and adding new capability as your business grows. Our managed support is rolling monthly with 30 days' notice to cancel.
The problem
What we usually find
Training that doesn't stick
Generic training leaves people unsure how the system applies to their role.
Nobody owns the system
Without an owner, small issues pile up and adoption slowly drops.
The business changes, the system doesn't
New services, new people and new offices need the set-up to evolve.
What's included
What we deliver
- 01
Role-based training
Sessions built around each team's daily work, plus admin training.
- 02
Ongoing support
A Sydney-based team to answer questions and fix issues.
- 03
Optimisation
Regular reviews to improve automations, dashboards and adoption.
- 04
No lock-in
Rolling monthly. Cancel any time with 30 days' notice.
Our process
How it runs
- 1
Train
Role-based sessions at go-live.
- 2
Support
Questions and fixes handled by our team.
- 3
Review
Regular check-ins on what is working.
- 4
Improve
Refine and extend as you grow.
Tools and platforms
The right tool for each job
- monday.com
- n8n
- Make
- Zapier
Every project is scoped after a free discovery call, so you know the investment and the expected return before you commit.
Industries
Applied to your industry
FAQ
Common questions
Is there a minimum term for support?
No. Support is rolling monthly. You can cancel any time with 30 days' notice.
Can you support a monday.com account you didn't build?
Yes. We usually start with a review so we understand the set-up, then support it from there.
Do you train new starters?
Yes. We can run training for new team members, and we document key processes so onboarding gets easier over time.
Related services
- AI & Automation ConsultingWe map how work really flows across your teams, find where AI and automation will save the most time, and build the ROI case before anything is built.
- monday.com ImplementationGold Partner implementation of monday.com Work Management, CRM, Service and Dev, including monday AI, migrations, rebuilds and clean-ups.
- AI Agents & AutomationAutomations and AI agents built in monday.com, n8n, Make and Zapier, so follow-ups, hand-offs and data entry happen without someone remembering to do them.
Let's find the hours your team is losing
Book a free 30-minute discovery call. We'll talk through what's not working and give you an honest view of where to start.