monday serviceRequests handled, not lost in an inbox
monday service manages requests from intake to resolution, for internal teams like IT and HR as well as customer support. As monday.com Service Specialists, we design your service desk so requests are triaged, routed and resolved properly.
A monday.com service Specialist and Gold Partner, based in Sydney
We design and implement monday service around how your teams work, then train them and stay on to support it.
In short
monday service is monday.com's service management platform. It covers intake, triage, resolution and reporting for internal service desks and customer support. It includes self-service portals, automatic categorisation and AI agents that can resolve common requests. We're a monday.com Service Specialist Partner, and we implement it around how your team handles requests today.
What it does
What you can do with monday service
Self-service portal
A single place for staff or clients to raise requests and check progress.
Smart intake and triage
Requests are categorised and routed to the right person automatically.
Workflows and escalation
Automated steps, with escalation to a person carrying the full context.
AI agents
Agents that resolve common requests using your knowledge base and past tickets.
Ticket summaries and suggested replies
AI summaries and draft responses so your team resolves requests faster.
Service analytics
Dashboards for volume, response times and recurring issues.
Who it's for
- IT and HR teams fielding requests by email and chat
- Customer support teams that need proper ticketing and reporting
- Businesses with requests spread across several teams, such as facilities, finance and procurement
- Leaders who want to know response times and recurring issues
How we implement it
Set up around how your business works
- 1
Discover
We learn how your teams work today and where monday service needs to fit.
- 2
Design
We fix the process first, then design the boards, fields, automations and permissions around it.
- 3
Build and migrate
We configure the platform in phases and move your data across, cleaned and mapped.
- 4
Train and support
Role-based training at go-live, then rolling monthly support with no lock-in.
Use cases
monday service in your industry
Real estate
Run maintenance requests from tenant to contractor to landlord approval, with every step tracked.
Financial services
Handle client service requests and internal IT and compliance queries in one place.
Industrial
Manage warranty claims, dealer support and internal IT requests with clear ownership.
FAQ
Common questions
Is there a free trial of monday service?
Yes. monday.com offers a 14-day free trial of monday service, with no credit card needed. You can start it through our partner link.
Can monday service work for internal teams, not just customers?
Yes. It's commonly used for IT, HR, facilities, finance and procurement requests, as well as customer support.
Can it connect to our phone system?
Yes. monday service integrates with tools including Aircall, Slack, Microsoft Teams and Gmail. We're also an Aircall partner.
What does being a Service Specialist Partner mean?
monday.com recognises partners with proven expertise implementing monday service. It means your service desk is designed by people who do this regularly.
More monday.com products we implement
Get monday service working for your team
Book a free discovery call and we'll show you how monday service would fit your business.